FAQs

Can I log in to my account from different computers?
Yes.

Why didn’t I receive a confirmation email from Enlightenment Online when I opened my Free Account?
Some computers have spam filters which can reject messages/incoming emails from En-On.org
Please ensure that you:
a) checked your spam/junk mail folder
b) set your spam filters to allow messages from

There’s a problem viewing the page – what can I do to fix it?
We recommend that Enlightenment Online be viewed on the following browsers: Internet Explorer, Firefox, Safari and Google Chrome. Please ensure you have the latest version in all cases.

What type of internet connection is required to view the site?
We recommend a basic broadband connection. This will include DSL or Cable modem service with a minimum of 512Kbit download speed.

Will I be able to access Enlightenment Online via a dial up connection?
Yes, but the video content may play very slowly.

The video is freezing or isn’t playing properly – what can I do to fix this?
Choppy and/or freezing video images can be the result of slow download speeds. You can test your download speed by visiting http://speedtest.primus.ca. Speeds slower than 500 kps (kilobits per second), may require an upgrade to your Internet service.

You might need to upgrade your flash player. You can visit http://get.adobe.com/flashplayer/ to get the latest version.

If you experience any video stuttering on a Mac when viewing the site in Firefox, this article may be of help.

http://support.mozilla.com/en-US/kb/Flash-based+videos+and+sound+do+not+...

Why can’t I hear the audio correctly?
The volume on your computer could be muted or be too low
Your speakers might not properly connected.
Your Flash Player may need to be updated. You can visit http://get.adobe.com/flashplayer/ to get the latest version.

What’s the difference between downloading and streaming access?
Downloading: Transferring files from the website to your computer. This enables you to watch videos without an internet connection, AND you can burn your own CDs or DVDs OR copy audio files to your mp3 player.
Streaming Access: Watching videos directly from the website.

The Enlightenment Online videos are streamed, although later content may be supplied in a format which can be downloaded.

How do I change the email address Enlightenment Online sends my emails to?
After you log in, simply click on “My Account” and “Edit” – you will then be able to change the email address at which you receive Enlightenment Online correspondence.

How do I reset my password?
After you log in, simply click on “My Account” and “Edit” – you will then be able to change your password.

Is my information shared with any other website?
Absolutely not! Your information will remain private and will never be sold or otherwise distributed to any third party.

Am I automatically included in an email list when I sign up for a free account?
Upon opening your account, your email address will be added to the Enlightenment Onlinemailing list. We will then be able to keep you up to date on all of Jason Shulman’s upcoming events and teaching workshops, as well as events/programs/teleconferences offered exclusively to Enlightenment Online members.